Returns
Ten days, before the first cut
A carved block is yours forever — the moment a gouge goes in it cannot be resold. Uncarved and sealed, it comes back.
10 days
From the day the parcel is delivered, to tell us you want to return.
6 business days
After the returned item is back with us and has passed inspection.
48 hours
With an unboxing video, for anything broken, dead or wrong.
Asking for a return
Write to customersupport@noveltaforum.shop inside the window and we will issue a return authorisation within one to two working days, along with the address to send it back to.
What we can take back
Uncarved, unused and in its original wrap with the invoice. Blocks, gouges and inks are all returnable while sealed; once a block has a cut in it, or an ink tube has been opened, it cannot go back into stock.
What we cannot take back
- blocks that have been carved, scored or trial-cut
- gouges and blades that have been used or sharpened
- inks, pigments and mediums once the seal is broken
- blocks that arrived flat and are returned bent
- clearance and final-sale items, marked as such on the product page
- gift cards
Damaged, defective, wrong or missing
Film yourself opening the parcel. An unbroken unboxing video is the one piece of evidence that settles a courier damage claim quickly — without it we are arguing with a logistics partner on your behalf with nothing to show them.
Report the problem within 48 hours of delivery with that video and a photograph of the outer carton. We replace the item or refund it in full, and in these cases return shipping is on us. You do not pay to send back something that arrived broken.
How the refund reaches you
Once the item is back and has passed inspection the refund is approved and processed within 6 business days to the original payment source. Prepaid UPI orders return to the same handle or bank account. For a Cash on Delivery order we collect your bank or UPI details in writing before transferring, because there is no card trail to reverse.